About CRIM

Emotion detection system


Summary: The emotion detection project based on person-machine dialogues aimed at facilitating the evaluation of the telephone user support service of Bell. It  can detect the presence of negative emotional states during exchanges between Bell clients and its virtual agent. 

Result: Two detection systems have been developed. The first relates to clientele dissatisfaction and the second relates to  negative emotions that have been expressed. 

Partners: Laboratoires Universitaires Bell.

 

Teams

Upcoming event

  • OGC Testbed 13 Demonstration Event
    13 December 2017 8:30
    Reston, Virginie
    CRIM will be at the Open Geospatial Consortium, OGC Testbed 13 Demonstration & Exposition, 12-13 December 2017 at the USGS in Reston, Virginia.
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Recent Publications

  • Projet patrimoine TARV

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  • PeopleBot

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