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The
Manuel de gestion de la qualité introduces CRIM’s quality management system and its
relation to ISO 9001:2008, the international quality management standard by which CRIM certifies
its quality system.
This manual precisely sets out CRIM’s quality objectives and policy, which are shared with all
personnel via an Intranet site on quality, as well as with the public via its website.
The
Manuel de gestion de la qualité also defines the responsibilities regarding quality of
each category of its personnel. The main points of this document are presented below.
Management Committee’s commitment
CRIM is totally committed to quality at all steps and in all aspects of its projects and
activities.
CRIM Management Committee is therefore committed to devoting the necessary resources to
continuous quality improvement (CQI), as well as to supporting and participating in the collective
efforts that must be made as part of CQI.
Management Committee is also committed to:
- Establishing objectives for and a policy on quality
- Expressing within CRIM the importance of meeting client standards as well as regulatory and
legal requirements
- Performing management reviews
- Making resources available
- Ensuring client standards are identified and respected to increase client
satisfaction
- Establishing and maintaining a quality system that complies with ISO 9001:2008
requirements.
CRIM’s policy on quality
- CRIM deliverables, services and activities must meet the expectations of members, partners and
clients. Extreme care must nonetheless be taken to respect economic constraints.
- CRIM deliverables, services and activities must fulfill promised specifications. Great
importance must be given to preventing any defaults.
- CRIM’s quality performance is audited regularly in relation to targeted objectives. Improvement
of quality is fed by comments from members, partners and clients as well as by data gathered from
surveys.
- Personnel training must be carried out in an organised manner so that it may effective and
fully take the importance of quality into account.
CRIM’s objectives for quality
CRIM’s general objective is to build and maintain an international reputation for research and
development of cutting-edge information technologies, for the quality of its deliverables and
services, and for its liaison and transfer activities.
CRIM must satisfy the expectations of its members, partners and clients by continuously ensuring
the quality of its deliverables and services as well as the efficiency and relevance of its liaison
and transfer activities. CRIM’s quality objectives fall within the scope of the orientations,
corporate objectives and action plans outlined in its strategic plan.
CRIM’s values for quality
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Trust is the basis of CRIM’s quality management philosophy towards its members,
partners and clients, a philosophy that also underlies ISO 9001:2008 certification. Trust must also
be an inherent value, since each worker is another’s “client” in carrying out corporate
objectives.
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Transparency: the quality system is a necessary tool for all. The transparency of
information is an important step in continuous improvement.
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Accountability: quality is everyone’s business. Trust is not possible unless each
and every one is accountable and mobilized.
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Participation: the quality system calls for everyone’s cooperation and involvement
led by Management Committee. Without employees’ individual and collective contributions, this
system cannot be established or maintained effectively.
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