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Providers of information systems that pass through the
Réseau de télécommunications
sociosanitaire (RTSS)* at the
ministère de la Santé et des Services
sociaux (MSSS) will find answers to their questions regarding certification testing carried out
by CRIM, an RTSS partner.
Why certification?
Technical questions
Why certification?
Is this certification mandatory? Is it required by law or
regulation?
MSSS requires certification for all applications that run on Québec's health communication
network, the Réseau de télécommunications sociosanitaire (RTSS).
What does this certification mean, exactly?
Being certified means that MSSS's Bureau d'accueil authorises you to deploy your application on
the RTSS network. The Bureau d'accueil decides to certify its providers according to the results of
testing carried out by CRIM.
What benefit does certification have for providers?
The benefits are the following:
- Analysis via architecture and system implementation protocols to detect problems that would
only appear under stress or in WAN mode
- A network configuration guide for your clients
- Systematic and rigorous testing to ensure compliance with the safety standards framework
- Identification and diagnosis of bottlenecks
- Possibilities for improvement
- Functional anomaly sheets, if appropriate
What benefits does certification have for hospitals?
The benefits are the following:
- Quality assurance, particularly for WAN network deployment
- Assistance in proactive, not reactive, network planning
- Reassurance that applications comply with the safety standards framework
- Forecasting the impact on response time of the applications already in place
Whom should I contact for information on certification or for help filling
out the form?
You can go to the MSSS Bureau d'accueil and certification centre website.
You can also contact :
Mr. Daniel Pelletier, ing., Senior Architect
Ministère de la Santé et des Services sociaux
Direction du soutien ministériel et des infrastructures communes (DSMIC)
418 266-7081 -
daniel.pelletier@msss.gouv.qc.ca - Notes
address: Daniel Pelletier/MSSS/DSMIC
Who does the certification cost assessment?
The certification centre; in other words, CRIM.
How long does certification take?
Depending on the complexity and the type of application to be certified, the certification
process can take from two to ten weeks. The time required can vary, depending on the number of
transactions to be tested, the lab tests, the production tests in a "user" environment, the
technical problems to be resolved, the administrative problems and the availability of
resources.
What role does CRIM play in certification?
MSSS chose CRIM for its neutrality. CRIM is a non-profit organisation that does not compete with
companies selling applications.
What is the full process for becoming certified?
The process follows these steps:
- Future applicant contacts the MSSS Bureau d'accueil and certification centre
- Applicant fills out the application form
- CRIM and applicant hold a briefing meeting to define the project
- CRIM proposes terms for the mandate (resources, costs, duration, etc.)
- Applicant accepts proposal
- CRIM carries out the mandate
- CRIM submits a detailed report of the test results to the Bureau d'accueil and the
applicant
- The Bureau d'acceuil certifies the applicant
Technical questions
Can certification help me improve the performance of my
application?
The final report may include recommendations and/or useful information for improving the
performance of your application, for example, regarding packet size. Therefore, a good "batch
versus data" ratio is a good indicator of packet make-up.
How can I be sure your emulation of the RTSS network is correct?
We provide our clients with the data from tests carried out in the field (i.e., on the RTSS
network), compared with data obtained through simulation. Results show that data accuracy between
simulation and reality is greater than 90%.
If I make a change in my application or in its deployment, must I
re-certify my product?
No, if the changes are only minor. Yes, if large changes were made.
Are your simulation tools capable of reproducing errors caused by
routers?
Yes. Our tools are capable of reproducing and managing events: packet fragmentation, congestion,
transmission errors, etc. However, since RTSS is a PVC (Permanent Virtual Circuit) network, based
on Quality of Service (QoS) between a point of emission and a receiving point, these events are
minor.
Do security tests include intrusion tests?
No.
Do you have other technical questions? Write to us!
* Réseau de télécommunications sociosanitaire and RTSS are official names belonging to the
Gouvernement du Québec.
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