Emotion detection system


Summary: The emotion detection project based on person-machine dialogues aimed at facilitating the evaluation of the telephone user support service of Bell. It  can detect the presence of negative emotional states during exchanges between Bell clients and its virtual agent. 

Result: Two detection systems have been developed. The first relates to clientele dissatisfaction and the second relates to  negative emotions that have been expressed. 

Partners: Laboratoires Universitaires Bell.

 

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