About CRIM

Emotion detection system


Summary: The emotion detection project based on person-machine dialogues aimed at facilitating the evaluation of the telephone user support service of Bell. It  can detect the presence of negative emotional states during exchanges between Bell clients and its virtual agent. 

Result: Two detection systems have been developed. The first relates to clientele dissatisfaction and the second relates to  negative emotions that have been expressed. 

Partners: Laboratoires Universitaires Bell.

 

Teams

Upcoming event

  • QRS 2019
    26 July 2019 0:00
    Sofia, Bulgarie
    CRIM will present a paper at the 19th IEEE International Conference on Software Quality, Reliability, and Security to be held in Sofia, Bulgaria, from July 22-26, 2019.
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