About CRIM

Emotion detection system


Summary: The emotion detection project based on person-machine dialogues aimed at facilitating the evaluation of the telephone user support service of Bell. It  can detect the presence of negative emotional states during exchanges between Bell clients and its virtual agent. 

Result: Two detection systems have been developed. The first relates to clientele dissatisfaction and the second relates to  negative emotions that have been expressed. 

Partners: Laboratoires Universitaires Bell.

 

Teams

Upcoming event

  • Gala des Prix Innovation 2020 de l'ADRIQ
    19 November 2020 0:00
    Palais des Congrès de Montréal
    Le Gala Prix Innovation 2020 de l'ADRIQ aura lieu le 19 novembre 2020, au Palais des congrès de Montréal.
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Recent Publications

  • On The Performance of Time-Pooling Strategies for End-to-End Spoken Language Identification

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  • An ensemble Based Approach for Generalized Detection of Spoofing Attacks to Automatic Speaker Recognizers

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