About CRIM

Emotion detection system


Summary: The emotion detection project based on person-machine dialogues aimed at facilitating the evaluation of the telephone user support service of Bell. It  can detect the presence of negative emotional states during exchanges between Bell clients and its virtual agent. 

Result: Two detection systems have been developed. The first relates to clientele dissatisfaction and the second relates to  negative emotions that have been expressed. 

Partners: Laboratoires Universitaires Bell.

 

Teams

Upcoming event

  • CRIM's 2018 Annual General Meeting - June 20th, 2018
    20 June 2018 0:00
    CRIM (405, avenue Ogilvy, bureau 101, Montréal)
    CRIM members are invited to Annual General Meeting which will be held on June 18, 2018.
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  • Infolettre de juin 2018 - Voici les dernières nouvelles du CRIM, ses membres et partenaires https://t.co/e4pU6hMa4j https://t.co/YSVe1z1SNB
  • technopolys RT @technopolys_qc: Gestion de réunions : le CRIM et Luffa deviennent partenaires https://t.co/zkpnadMXGv

Recent Publications

  • Towards Automatic Feature Extraction for Activity Recognition from Wearable Sensors: A Deep Learning Approach

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  • État des lieux des technologies web

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