About CRIM

Quality management

The Quality Management Manual presents CRIM’s quality management system in relation to the ISO 9001:2015 international quality management standard, under which CRIM certifies its own quality system. It precisely sets out CRIM’s quality policy and objectives, which are communicated to all staff members (on the quality intranet site), as well as externally (on CRIM’s website). The Quality Management Manual also sets out the quality-related responsibilities for each staff category. The document’s main focuses are described below.

Management’s commitment

CRIM is totally committed to the quality process during all steps and in all aspects of the project and activity execution process.

CRIM’s management undertakes to devote the necessary resources to implementing continuous quality improvements, in addition to supporting and participating in collective efforts towards those goals. CRIM’s management also undertakes to: 

  • Establish the quality policy and the quality objectives 
  • Communicate within CRIM the importance of meeting clients’ requirements, as well as regulatory and legal requirements
  • Conduct management reviews
  • Ensure resource availability
  • Ensure that clients’ requirements are determined and complied with in order to increase client satisfaction
  • Implement and maintain a quality system in accordance with the requirements of the ISO 9001:2015 standard

CRIM’s policy quality 

  • CRIM’s deliverables, services and activities must meet the expectations of its members, partners and clients. However, constant attention must be paid to economic constraints.
  • CRIM’s deliverables, services and activities must meet the promised specifications. The utmost importance must be placed on preventing defects.
  • CRIM’s quality performance is verified regularly against the objectives being pursued. Quality improvements are driven by comments made by members, partners and clients, as well as by data collected by means of opinion surveys.
  • Staff training must be carried out in an organized manner. This enables staff members to carry out their duties effectively and to be fully aware of the importance of quality.

CRIM’s quality objectives

CRIM’s general objective is to uphold its international reputation for excellence in terms of cutting-edge IT research and development, the quality of its deliverables and services and its liaison and transfer activities.

CRIM must meet the expectations of its members, partners and clients by continually ensuring the quality of its deliverables and services, as well as the efficiency and relevance of its liaison and transfer activities. CRIM’s quality objectives tie in with the goals, corporate objectives and action plans stemming its strategic plan.

CRIM’s quality values 

  • Trust: Trust forms the basis of the quality management philosophy with respect to CRIM’s members, partners and clients and underpins the ISO 9001:2008 certification. Trust must also be an internal value, with every individual being a “client” of another individual in the achievement of corporate objectives.
  • Transparency: The quality system is a required tool for everyone. Continuous improvement is contingent on information transparency.
  • Accountability: Above all, quality is everyone’s concern. Trust is not possible unless all stakeholders are accountable and mobilized.
  • Participation: The quality system requires everyone’s collaboration and involvement, encouraged by management. The quality system cannot be created and maintained and remain effective without the individual and collective contributions of all employees.
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