New collaboration between Facilis and CRIM on an artificial intelligence project

New collaboration between Facilis and CRIM on an artificial intelligence project

Published February 20, 2018
For immediate release



Montréal, February 20, 2018 – Facilis and the Computer Research Institute of Montréal (CRIM) join forces to integrate CRIM’s cutting-edge techniques of speech recognition, voice biometrics and audio analytics into Facilis’ corporate collaborative tools and apps.

This two-year R&D partnership will enable Facilis customers to benefit from the following technologies and features:

  • Identifying a speaker from his/her voice (voice biometrics).
  • Extracting information from the audio signal – keyword search within the audio recordings.
  • Approximate transcription.
  • Advanced statistical analysis (audio analytics) of audio recordings - calls and conference calls.

In short

Facilis possesses large amounts of data stored in its databases. The features developed by CRIM’s experts and integrated into Facilis’ applications will provide effective analysis tools to locate and organize a great quantity of audio and video content which was previously inaccessible electronically. These new tools will greatly enhance the daily experience of Facilis' corporate clients.

In this way, users of Facilis applications will be able to:

  • Ensure that each participant in a conference call is identified by his/her voice.
  • Detect, within all recorded files (sound and image), segments containing specific words or topics, and listen to them again.
  • Get an approximate transcription of audio recordings.
  • Get advanced statistics on the content of audio recordings.

Facilis is a CRIM member and shares its premises. CRIM uses Facilis apps mybys and Wootline. Therefore, it seems only natural that the two organizations should collaborate on such a project.

"CRIM is proud to provide Facilis with its cutting-edge expertise in voice biometrics and speech recognition in order to create solutions that meet the need of Québec businesses," said Françoys Labonté, general manager at CRIM.

"Thanks to our intuitive applications and with CRIM’s contribution, we will bring the power of artificial intelligence and the potential of Big Data to professionals and managers in organizations of all sizes, both public and private, and encourage their development through corporate social networks and collaboration platforms," said Alain Néron, president of Facilis.

About Facilis

Facilis is a fast-growing company with a mission to offer its customers intuitive applications - with unique features - which require no training or technical support to use and which translate into unequaled adoption rates on the market.

In 2015, Facilis launched mybys, the only application to allow users to webcast their computer screen with guaranteed instant connection, regardless of the network and the IT environment of the participants. mybys has been implemented in most of the health sector in Québec, and large organizations such as Air Canada, and counts more than 100,000 users per month.

In 2017: Facilis launched Wootline, a collaborative gateway application - intra and inter-organizational - that allows, with a single click, to establish, record, share and transcribe a conference call; to webcast the contents of a computer screen; to create multimedia messages (sound and images) and send them via SMS; to access a corporate social network that enables group creation and content exchange; and to send, by SMS, notes, invitations and flash surveys.

Thanks to the sound advice of CRIM’s general manager, Françoys Labonté, Wootline was pre-selected by the Build in Canada Innovation Program (BCIP) in November 2017. According to the program specialists: "The proposed innovation can be considered as a new a reference in the field of advanced technologies that is clearly ahead of competitors and their current offers. The application therefore offers several advantages making the service efficient, stable, fully integrated and very easy to install and use. All of these benefits produce a unique application on the market. "

About CRIM

CRIM is an applied research and expertise centre in information technology, dedicated to making organizations more effective and competitive through the development of innovative technology and the transfer of leading edge know-how, while contributing to scientific advancement.

It helps organizations, primarily SMBs, demystify and gain access to leading-edge technology, such as artificial intelligence, to efficiently address the technological challenges they face. Its IT researchers and professionals develop a wide array of applications in diverse areas and work in such fields of expertise as machine learning, computer vision, speech recognition, automatic natural language processing, data science and operational research. 

CRIM is a non-profit organization whose neutrality and strong network make it an indispensable resource. Its work is in line with the policies and strategies of its major financial partner, the ministère de l'Économie et de l'Innovation.

Related links:

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Anaïs Néron, Finance and Marketing Manager, Facilis

Diane Fortin, Communications and Marketing Manager, CRIM

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