Chabot | Inbe
Survey using a conversational agent
This project aims to make customer surveys and polls more effective by integrating conversational agents (chatbots). Our experts in Automatic Natural Language Processing (NLP) are working on the creation of a tool to automatically detect the feeling expressed and the characteristics of the products in the responses of the people surveyed in order to be able to engage in a dialogue about them. A proof of concept was carried out in 2019-20.